Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern your use of the Aelva website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About us

This website is operated by Aelva Limited, trading as Aelva.

Registered in England and Wales
Company number: 16232907
Registered office: Unit A01, 9 Lyon Road, London, United Kingdom, SW19 2RL

References to “we”, “us”, or “our” are to Aelva Limited. References to “you” are to the user or customer.

2. Eligibility and use of the website

By using our website, you confirm that you are at least 16 years old and legally capable of entering into binding contracts.

You agree not to use our website:

• for any unlawful purpose;

• to infringe intellectual property rights;

• to distribute malware, viruses, or harmful code;

• to scrape, harvest, or misuse data from the site; or

• in a way that interferes with the website’s security or functionality.

We reserve the right to suspend or terminate access where these Terms are breached.

3. Products and availability

All products are offered subject to availability. We reserve the right to modify or discontinue any product at any time without notice.

We take reasonable care to ensure product descriptions, images, and prices are accurate. However, colours and finishes may vary slightly due to screen settings and material variations.

Nothing on this website constitutes a legally binding offer until your order is accepted.

4. Orders and contract formation

When you place an order, you are making an offer to purchase products subject to these Terms. A contract is formed only once we confirm acceptance of your order by email.

We reserve the right to:

• Refuse or cancel orders;

• Limit quantities per customer or household; or

• Cancel orders where pricing, stock, or system errors occur.

If an order is cancelled, any payment taken will be refunded.

5. Pricing and payment

All prices are displayed in the currency shown on the website and include applicable taxes, unless otherwise stated.

Payment is processed securely via third-party providers, including Stripe and Klarna. We do not store your payment card details.

Prices and promotions may change at any time without prior notice.

6. Delivery, returns and refunds

Delivery times, costs, and options are displayed at checkout and may vary by destination.

Returns and refunds are governed by our Returns Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.

7. Accounts (if applicable)

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

We reserve the right to suspend or close accounts where misuse or breach of these Terms is suspected.

8. Intellectual property

All content on this website, including text, images, designs, logos, and branding, is owned by or licensed to Aelva and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

9. User-Generated Content

Where you choose to submit, upload, tag, or otherwise share content with us (including photographs, videos, reviews, testimonials, or written feedback) (“User-Generated Content”), you confirm that you own the content or have the right to share it.

Where you expressly agree (for example by checking a consent box, replying to a permission request, or confirming consent via social media or email), you grant Aelva Limited (trading as Aelva) a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, adapt, and share your User-Generated Content for marketing, promotional, and editorial purposes. This may include use on our website, emails, social media channels, and digital advertising.

This licence does not transfer ownership of your content. You may withdraw consent at any time by contacting [email protected]. Withdrawal will not affect lawful use made prior to withdrawal.

We reserve the right to moderate or remove User-Generated Content at our discretion.

10. Reviews and feedback

Customer reviews and feedback are shared voluntarily and may be publicly visible. We reserve the right to moderate reviews to ensure they are lawful, relevant, and genuine.

11. Third-party services and links

Our website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties, and your use of third-party services is at your own risk.

12. Disclaimer and limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or misrepresentation.

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential losses;

• loss of profit, data, or business opportunity; or

• losses arising from misuse of the website or events outside our reasonable control.

We are not responsible for delays or failures caused by events outside our reasonable control.

Our total liability arising from any contract shall not exceed the amount paid by you for the relevant product.

13. Privacy

Your use of the website and any submission of personal data is governed by our Privacy Policy, which forms part of these Terms.
We may need to verify your identity before responding to requests relating to your personal data.

14. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. International customers

We operate from the United Kingdom but sell products internationally.

If you are purchasing from outside the United Kingdom, you acknowledge that:

• you are responsible for compliance with local laws and regulations applicable in your country; and

• additional taxes, customs duties, or import charges may apply and are your responsibility unless otherwise stated.

Nothing in these Terms affects any mandatory consumer rights you may have under the laws of your country of residence.

If you are a consumer resident in the European Union, you may benefit from certain mandatory rights under EU consumer protection laws.

If you are purchasing from the United States, these Terms apply to the maximum extent permitted by applicable law.

16. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

17. Contact us

If you have any questions about these Terms, please contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Email: [email protected]