We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

When visitors leave comments or product reviews on our website, we collect the information shown in the relevant form, as well as the visitor’s IP address and browser user agent string. This processing is carried out for the purposes of spam prevention, fraud prevention, and website security and is based on our legitimate interests.

Where reviews are collected via a third-party reviews platform, your name, email address and order details may be shared with that provider for the sole purpose of collecting and displaying verified customer feedback.

An anonymised string generated from your email address (also known as a hash) may be shared with the Gravatar service to determine whether you use that service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

When you make a purchase on our website, we collect personal information such as your name, billing address, delivery address, email address, and payment details. This information is required to process and fulfil your order, manage deliveries and returns, provide customer support, and maintain appropriate business records.

The legal basis for this processing is the performance of a contract between you and us.

Payments are processed securely by third-party payment providers, including Stripe and Klarna. We do not store or have access to your full payment card details.

Comments and reviews

When visitors leave comments or product reviews on our website, we collect the information shown in the relevant form, as well as the visitor’s IP address and browser user agent string. This processing is carried out for the purposes of spam prevention, fraud prevention, and website security and is based on our legitimate interests.

Where reviews are collected via a third-party reviews platform, your name, email address and order details may be shared with that provider for the sole purpose of collecting and displaying verified customer feedback.

An anonymised string generated from your email address (also known as a hash) may be shared with the Gravatar service to determine whether you use that service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

This Privacy Policy applies when you visit our website, make a purchase, sign up to receive communications, leave a review or comment, or otherwise interact with us online.

Purchases and orders

When you make a purchase on our website, we collect personal information such as your name, billing address, delivery address, email address, and payment details. This information is required to process and fulfil your order, manage deliveries and returns, provide customer support, and maintain appropriate business records.

The legal basis for this processing is the performance of a contract between you and us.

Payments are processed securely by third-party payment providers, including Stripe and Klarna. We do not store or have access to your full payment card details.

Comments and reviews

When visitors leave comments or product reviews on our website, we collect the information shown in the relevant form, as well as the visitor’s IP address and browser user agent string. This processing is carried out for the purposes of spam prevention, fraud prevention, and website security and is based on our legitimate interests.

Where reviews are collected via a third-party reviews platform, your name, email address and order details may be shared with that provider for the sole purpose of collecting and displaying verified customer feedback.

An anonymised string generated from your email address (also known as a hash) may be shared with the Gravatar service to determine whether you use that service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Our website address is: https://aelva.com.

Aelva Limited, trading as Aelva, is the data controller responsible for your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Aelva Limited is registered in England and Wales.
Company number: 16232907
Registered office: Unit A01, 9 Lyon Road, London, United Kingdom, SW19 2RL

When this policy applies

This Privacy Policy applies when you visit our website, make a purchase, sign up to receive communications, leave a review or comment, or otherwise interact with us online.

Purchases and orders

When you make a purchase on our website, we collect personal information such as your name, billing address, delivery address, email address, and payment details. This information is required to process and fulfil your order, manage deliveries and returns, provide customer support, and maintain appropriate business records.

The legal basis for this processing is the performance of a contract between you and us.

Payments are processed securely by third-party payment providers, including Stripe and Klarna. We do not store or have access to your full payment card details.

Comments and reviews

When visitors leave comments or product reviews on our website, we collect the information shown in the relevant form, as well as the visitor’s IP address and browser user agent string. This processing is carried out for the purposes of spam prevention, fraud prevention, and website security and is based on our legitimate interests.

Where reviews are collected via a third-party reviews platform, your name, email address and order details may be shared with that provider for the sole purpose of collecting and displaying verified customer feedback.

An anonymised string generated from your email address (also known as a hash) may be shared with the Gravatar service to determine whether you use that service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

Privacy Policy

Last updated: January 2026

Who we are

Our website address is: https://aelva.com.

Aelva Limited, trading as Aelva, is the data controller responsible for your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Aelva Limited is registered in England and Wales.
Company number: 16232907
Registered office: Unit A01, 9 Lyon Road, London, United Kingdom, SW19 2RL

When this policy applies

This Privacy Policy applies when you visit our website, make a purchase, sign up to receive communications, leave a review or comment, or otherwise interact with us online.

Purchases and orders

When you make a purchase on our website, we collect personal information such as your name, billing address, delivery address, email address, and payment details. This information is required to process and fulfil your order, manage deliveries and returns, provide customer support, and maintain appropriate business records.

The legal basis for this processing is the performance of a contract between you and us.

Payments are processed securely by third-party payment providers, including Stripe and Klarna. We do not store or have access to your full payment card details.

Comments and reviews

When visitors leave comments or product reviews on our website, we collect the information shown in the relevant form, as well as the visitor’s IP address and browser user agent string. This processing is carried out for the purposes of spam prevention, fraud prevention, and website security and is based on our legitimate interests.

Where reviews are collected via a third-party reviews platform, your name, email address and order details may be shared with that provider for the sole purpose of collecting and displaying verified customer feedback.

An anonymised string generated from your email address (also known as a hash) may be shared with the Gravatar service to determine whether you use that service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data included in images published on the site.

Email and SMS marketing

Where you have given your consent, we may send you marketing communications by email or SMS about our products, launches, offers, and updates. These communications are managed using third-party platforms such as Klaviyo.

If you have previously made a purchase from us, we may contact you by email about similar products or services on the basis of our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by following the opt-out instructions included in SMS messages.

Opting out of marketing communications will not affect transactional or service-related messages (such as order confirmations or delivery updates).

Abandoned basket reminders

If you add products to your basket but do not complete your purchase, we may send you a reminder by email or SMS. This processing is based on our legitimate interest in helping you complete your order. You may opt out of these communications at any time.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse traffic, personalise content, and support our marketing activities.

These may include:

  • Essential cookies required for website functionality and checkout

  • Analytics cookies, such as Google Analytics, to understand how visitors use our site

  • Advertising and marketing cookies, such as the Meta (Facebook) Pixel, to measure the effectiveness of advertising and show relevant content

Where required by law, these cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

For more detailed information, please see our Cookie Policy.

Embedded content from other websites

Articles and pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, particularly if you have an account with them and are logged in.

Third-party service providers

We use trusted third-party service providers to operate our business and deliver our services. These include providers for:

  • payment processing (e.g. Stripe, Klarna);

  • email and SMS communications (e.g. Klaviyo);

  • website hosting and infrastructure;

  • analytics and advertising measurement (e.g. Google Analytics, Meta);

  • customer reviews and feedback platforms.

These providers process personal data only on our instructions and are subject to appropriate contractual and security safeguards.

Who we share your data with

If you request a password reset, your IP address will be included in the password reset email as a security measure.

We do not sell your personal data. We only share it where necessary to operate our website, fulfil orders, provide services you have requested, or where required by law.

How long we retain your data

If you leave a comment or review, the content and associated metadata are retained indefinitely to allow us to recognise and approve follow-up interactions.

For registered user accounts (where applicable), we retain profile information for as long as the account remains active. Users may view, edit, or delete their personal information at any time, except for their username.

Order-related information is retained for as long as necessary to comply with legal, accounting, and tax obligations.

Your rights under UK GDPR

Under the UK GDPR, you have the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate or incomplete data;

  • request erasure of your personal data;

  • request restriction of processing in certain circumstances;

  • object to processing based on legitimate interests; and

  • request a copy of your personal data in a commonly used, machine-readable format.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Identity verification for data requests

To protect your privacy and the security of your personal data, we may need to verify your identity before responding to a data protection request. If additional information is required to confirm your identity, we will contact you.

Where your data is sent

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are in place in accordance with UK GDPR requirements.

Children’s data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Aelva Limited (trading as Aelva)
Unit A01, 9 Lyon Road
London
United Kingdom
SW19 2RL
Company number: 16232907
Email: [email protected]

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