Shipping & Returns
Shipping
United Kingdom
- Express (1-2 working days) – £3.95
- Standard (2-3 working days) – £3.50 or complimentary for orders over £60
Europe
- Express (2-4 working days) – £15
- Standard (4-10 working days) – £10 or complimentary for orders over £60
United States
- Express (2-4 working days) – $15
- Standard (3-8 working days) – $4.95 or complimentary for orders over $100
Canada
- Express (2-4 working days) – $15
- Standard (4-8 working days) – $10 or complimentary for orders over $100
Rest of World
- Standard (4-10 working days) – £15 or complimentary for orders over £100
All UK orders placed on a weekday before 7pm (GMT) will be shipped out the same day!
All non-UK orders will be shipped out the next working day. Please ensure your delivery address is written in English to avoid delays.
Please note that we do not ship orders over the weekend or during national UK bank holidays.
Customs, Duties & Taxes
To our customers in the European Union (EU), all orders placed from 6th July 2023 will no longer encounter additional charges or duties upon delivery if the total value of your order is under €150. This means the price you pay in your cart is the final price you’ll pay.
To our customers in the United States, please note you will not be charged any extra fees unless your order is over $600.
Other international orders may be subject to customs or import duties and tax charges once they reach their destination outside of the UK. These are payable by the customer, and we do not currently cover or reimburse this cost. This includes any import fees for orders sent with free shipping.
We recommend checking your country’s import regulations to see if there will be any additional costs before you receive your order. If you are unsure, please reach out to us at [email protected].
Returns
If you change your mind, you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards, and gift packaging.
All returns can be quickly submitted via our portal here: Aelva Returns Portal. Items should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of a promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes, or shipping charges.
We are unable to accept returns for items purchased at any of our pop-up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order, please click here to submit your details and arrange postage. Once complete, you will receive an email with your postage label or QR code, along with instructions on where to send your return.
Aelva does not cover the postage cost for returns or exchanges. All postage costs are calculated and payable at the final step of our returns portal before receiving your postage label/QR code.